High-profile FIFA Ultimate Team retailers are attacked by hackers who empty their accounts of FIFA points and game currency.
A number of the most prolific FIFA Ultimate Team retailers have visited Twitter not only to reveal they were hacked but also to complain about EA’s handling of the problem.
Woke up this morning to see that my account was hacked too 🙂 What a nice way to start 2022
-FG (@fut_fg) January 2, 2022
It appears that many of the top 100 retailers have been targeted, including the current top Ultimate Team retailer on PlayStation, FUT Donkey. The hackers appear to be taking player gamertags from the in-game FIFA leaderboards and using them to submit a support ticket to EA to gain access to the account. By pretending to be the account holder, hackers successfully persuaded EA to provide the associated email address and a link to reset the password so that the hacker can free the trader’s account of currency.
People are spamming live chat asking them to change my account details until an incompetent advisor finally gave them the account pic.twitter.com/jqOoKKcv6s
– FUT donkey (@FUTDonkey) January 5, 2022
FUT Donkey showed the number of EA Customer Experience emails in its inbox generated by numerous attempts to change the password. “People are spamming the live chat with a request to change my account details until an incompetent advisor finally gives them the account,” they said on Twitter.
While traders like Fut FG, FutGameBreakerZ, Bateson, and NickRTFM have all reported that they have been hacked, FUT Donkey posted numerous tweets express their disappointment with the security of EA.
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“I told EA Live Chat twice to add notes to my account to indicate that my account was under attack by hackers and not to change any details and they did it anyway,” they said. “I couldn’t have done anything more and I didn’t have to do anything. That’s basic security, disgusting stuff.”
Additionally, hackers who obtained FUT Donkey’s email address also used it to Sign in to a number of websites, including porn, blockchain, and movie sites. In essence, not only did they steal items from their account, but they also harassed them with email spam.
“These people are breaking GDPR laws and they don’t care,” FUT Donkey said of EA.
In the course of this, a change.org petition was founded by Bobble Trading to raise awareness among EA about security concerns.
For more information on FIFA, check out our FIFA 22 Review and our story on the 30,000 players temporarily banned due to an exploit.
Matt Purslow is the UK news and entertainment writer for IGN.