343 Industries’ chief design officer said the studio’s development team will continue to tweak Halo Infinite’s controversial progression system, with fan complaints continuing to mount.

Jerry Hook, the head of design at 343, took to Twitter over the weekend to comfort fans by saying that in the game he also “feels the pain of everyone progressing”. Hooked on about the system in Infinite, Hook said, “We’ll be back next week and that will be at the top of my list with the team.”

343 announced just under two weeks ago that it would make changes to the game’s Battle Pass system. Many fans had complained on social media about the slow progress of the game. These mainly focused on the various challenges players must complete in order to earn XP using the Battle Pass, as well as the lack of XP they earn from completing and participating in games on Infinite.

Since the issue was first investigated, 343 has made changes to the game that have helped smooth out the experience a bit. In doing so, the studio extended the XP boost timeframe to an hour and tweaked the way XP is earned, meaning fans can now earn some XP by completing match-made games.

Other changes to the game have been put on hold as the team had part of the vacation last week. On November 24th, 343 Community Director Brian Jarrard tweeted about the team’s absence during the vacation. “Changes will take time and our priority this week is to give the team a well-deserved break for the holidays after a long final stage. Thank you for your understanding, ”said Jarrard.

Unfortunately, player frustrations with Halo Infinite’s progression during this time weren’t resolved by the ongoing Fracture: Tenrai limited event that launched for the game last week. Following the release of Tenrai, it emerged that players were unable to fully complete the game’s event-based Battle Pass during the current week.

Instead, those participating in Tenrai will only be able to complete a limited number of challenges in the first week of the event. That means fans will have to return to the challenge during a number of more Tenrai-themed events in Infinite’s first season to progress and unlock everything in the Event Pass.

While Halo Infinite’s multiplayer is still in beta at this point, the community is hoping the team can really resolve the game’s progression issues before its full release on December 8th.

That being said, gameplay issues aren’t the only factors currently negatively affecting the developer’s position with the community. As reports over the weekend suggest that Halo Infinite’s multiplayer is suffering from an influx of scammers, a number of gamers have been asking on social media what 343 will do about it.

Jared Moore is a freelance writer for IGN. You can follow him Twitter.

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